Frequently Ask Questions (FAQ)

Q. How is VAT charged?

A. The prices exclude VAT, which is currently 17.5% in the United Kingdom. If you reside outside the UK, but within the European Union, UK VAT will not be charged if you provide a local VAT registration number. You should only pay VAT once!

Q. How can I pay?

A. The easiest way is to pay by credit or debit card online. This is processed via a secure server. Alternatively you can make payments to pay @ creativemax.com via Paypal, or send a bank transfer to –

Creative Max Limited, Barclays Bank – Colchester.

Euro payments: Account 66966155, IBAN: GB16BARC20226766966155, SWIFT/BIC BARCGB22

Sterling Payments: Account 30063002, IBAN: GB80BARC20226730063002, SWIFT/BIC BARCGB22

Q. How can I order brands which are now available online?

A. Please contact us for further information, as this depends on your location.

Q. What volume discounts are available?

A. Believe has often discounts for order of 4 packs or more – see the product description for details. Discounts for larger quantities are also possible, so send details of the item codes and quantities here>

Q. What is the jewellery made from?

A. All of the items comply with the Nickel Directive, and fashion/costume jewellery made from a plated base alloy.

Q. Can you supply products packaged especially for me?

A. Yes, we do this in many cases, although volumes have to sufficient. Please contact us with your enquiry.

Q. What happens about faulty goods and short deliveries?

A. Short deliveries and faulty items should be advised with 3 days of receipt. Appropriate action will then be taken.

Q. Some products are supplied with Sterling price labels. Can you help?

A. For customers in the Euro Zone, we have Euro price solutions.

Q. How can I order via e-commerce?

A. Please click the Web Shop button on the home page, then follow the instructions.

Q. Do you have a printed catalogue?

A. Yes, click here to request a free catalogue.

Q. I have lost or forgotten my password. Can you help?

A. Please click here to request the password. It is automatically generated, so may be treated as spam – please check your spam folder if it takes more than one minute!.